Operations Supevisor

Function:   Asset and Facility Management
Employment Type:   Full Time
Posted On: 05/12/2016
Career Level: Supervisory Level

  Location:  HQ

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Security:


  • Ensure having the right count of staff as pre agreed by Mall Management

  • Ensure the right positioning for security personnel in the Mall

  • Ensure that the Security personnel are in perfect hygiene and grooming

  • Ensure that the Security personnel are working towards the security of the asset and customers

  • Ensure that Traffic management staff are working to ensure easy access to the Mall'sparking

  • Assess situation in case of any incident or emergency situation occurs during operations hours

  • Contact crisis management team in case of any incidents that occurs during operations hours

  • Ensure that traffic management staff are preventing traffic accidents

  • Ensure that all related problems are being reported to the operations team in the Mall

  • Ensure the proper logging of all incidents in the Mall log book


Cleaning:


  • Ensure having the right count of staff as per the planned operations

  • Ensure having the right number of cleaning supervisors

  • Ensure the right positioning for cleaning personnel in the Mall

  • Ensure that the cleaning personnel are in perfect hygiene and grooming

  • Ensure that cleaning personnel are working towards the cleanliness of the asset

  • Ensuring that cleaners are using the right tools

  • Ensure the cleanliness of all areas of the Mall and mostly the areas attended by customers

  • Direct the attention of the cleaning supervisor to any areas that need special and immediate attention

  • Ensure that the Mall's floors, walls, ceilings and glass areas are clean, dry and free of litter, dirt

  • Ensure that all toilets are clean, dry , odor free and free of litter, dirt and /or dust

  • Ensure that customers are provided with customer hygiene material (toilet paper, hand soap, paper towels and baby dippers) when needed

  • Ensure that all car parking areas are litter free

  • Ensure that all elevators are clean and tidy



Facility Management


  • Ensure that the Mall's is well lit at all operations hours at the right timing

  • Ensure that the Mall Cooling tower  is working properly

  • Ensure that water circulation is working properly

  • Ensure that bathrooms are working properly

  • Ensure that automatic doors are working properly at the correct time of response

  • Ensure that all elevators are working perfectly

  • Deal with any buildings malfunctions that may occur during operations hours

  • Take the appropriate corrective course of action to deal with malfunctions

  • Call the service providers to deal with any building malfunctions that needs instant corrective action

  • Report any building malfunctions to the facilities manager through a maintenance request or complaint form


Customer Service:

  • Handle effectively all customers complaints

  • Ensure tenants’ adherence to the Rules & Regulations of the Mall

  • Followup on the availability of brochures and leaflets as per marketing directions

  • Report any customer complaints to the Mall Management


Contributory Tasks:


  • Contribute in the execution of the promotion and marketing activities including the organization, safe set up, daily operation, take down and reporting.

  • Document any issues or potential issues within the premises or its grounds.

  • Assist the management team with Capital Expenditure procurement and projects as required.

  • Minimum 3 years of experience in similar position ( Shopping Centres, Hotels, Resorts )

  • Shoppingmall experience

  • Shiftbasis including weekends

  • Goodcommand of English & PC skills

  • Self-motivated

  • Teamplayer

  • Has a car